Vendor Core Policies

APG Wholesale Core Return Policy

APG Wholesale provides core return instructions via email from
noreply@apgteam.com which includes a copy of the Core Policy and return form. These
can also be downloaded from the dealer portal under "Vendor Core Policies."

• For any assistance or if you need a copy of any paperwork, please reach out to the
  APG Wholesale Cores team. You can email them at cores@apgteam.com or call
  1-888-497-3666 ext. 6743.
  

Return instructions will detail the necessary information each customer must provide,
which includes, but is not limited to:

• Original Sales Order Number
• Original Invoice Number
• Carrier handling the return package
• Carrier Tracking Number
• All Manufacturer paperwork from the box and assigned serial, RMA or ID numbers

Once core is confirmed delivered to the vendor, credit will be issued in the order received and refunded back to method used for payment per payment terms. Credit may be issued before the vendor has completed the inspection as a courtesy.

Early core credit closing policy:

• Each core received is evaluated by the originating vendor of sale. The condition and usability of the parts determines the value of the core. Core being returned must match like for like of the product purchased.
• If one or more key components are determined to be unusable by the vendor, the core credit is adjusted by the vendor to reflect the changes in value. If this is done, APG will bill the customer account for the difference between the credit previously issued and what the vendor is crediting.
• If one or more of the key components are deemed unusable by the vendor, the core credit amount will be adjusted by the vendor to reflect the change in value. Upon this determination, APG will issue an invoice to the customer’s account from what was previously credited reflecting this discrepancy. Payment is expected according to the terms of the account. No exceptions.
• If the customer has a dispute with the denial of the core credit, the customer is instructed to communicate directly with the originating vendor, not APG.

If early credit is not desired please notify the cores department when submitting the
core return forms and credit will be issued once released from the vendor.

Note: We reserve the right to modify or extend the terms of this policy at any time and
for any reason. If you have any questions or believe your circumstances require special
consideration, please contact us.

IF A WARRANTY IS INVOLVED PLEASE DO NOT SUBMIT A CORE FORM, THIS NEEDS TO BE TRACKED AS A WARRANTY CREDIT TO CORRECTLY PROCESS CREDITS.