Shipping Information

SHIPMENT REFUSALS 

If you refuse a package, a $21 service fee plus additional shipping charges will be deducted from the refund. This will also delay the refund process. 

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process. 

  • You will need to begin our Return Merchandise Authorization (RMA) process by emailing  APGCS@apgteam.com to have the item returned. 

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund. 

ADDRESS CHANGE REQUEST 

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $21 plus additional shipping charges (customer responsibility). 

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts. 

SHIPPING TO APARTMENTS/CONDOMINIUMS 

If you provide an apartment, multi-unit housing complex or townhome address as your ship to destination, this is at your own risk. APG Wholesale will not be liable for any package(s) not received.  

BILLING / SHIPPING ADDRESSES 

If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend allowing extra time for order fulfillment when shipping to an alternate address. If you have any questions about your order verification please feel free to contact our sales department. APG/Premier DOES NOT ship to a PO Box or APO Address.

Small Package/ UPS, FedEx OnTrac and USPS 

For damaged UPS or FedEx shipments, If your package was delivered to you damaged, email photos of damage(s) to the Customer Success Department at  APGCS@apgteam.com and APG Wholesale will handle the claim on your behalf.  

Shipping companies require the original packing for inspection. It is the customers’ responsibility to keep original packaging. 

LTL Truck Shipment

Once you've signed and accepted a truck freight shipment, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. It is important to inspect the contents of the shipment even if the outside of the box(es) show no visible signs of damage. 

Please watch this quick video https://youtu.be/XHZOIVnGULQ for important delivery instructions. 

When your LTL Truck Shipment leaves our Warehouse, you will receive an Email with pictures of your shipment and important delivery information. Attached to this email you will find images of your package(s). It is extremely important to check your freight for shortages or any signs of damage at the time of delivery (use the images to compare). 

  • Once you’ve signed and accepted the shipment, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. Although most deliveries are made without incident, should you discover a problem please follow the guidelines listed below. 
  • The freight company will contact you directly to schedule a delivery date. 

o    Freight company has limited space. There is a 24-hour period once the freight arrives at the delivery service center and the freight company has given arrival notice to the consignee to call back in and get it scheduled. After that 24-hour period, storage may begin. Additional costs will be the customer’s responsibility. 

o     Please note the agreed-upon date is an appointment so please make sure someone 18 years of age or older is there to sign and inspect. If they must reschedule or if the shipment is returned to the sender for any reason, they will charge for the delivery attempt. This additional charge will be the customer’s responsibility. 

  • If there is damage do NOT refuse the shipment. Note the damage(s) on the paperwork and take pictures as the video instructs and email us at  APGCS@apgteam.com.
  • If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it. Reminder if you sign for the package you are releasing liability. 

 

DAMAGE TO OUTSIDE PACKAGING                                                                               

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight company’s copy of the delivery receipt. 

If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it. 

 

DAMAGE TO PRODUCTS

If you find that the product is damaged at the time of delivery you must write “Damaged” and a brief description of the damage on the delivery receipt. If the damage is not listed on the delivery receipt, you are releasing the freight company and APG Wholesale of any liability for damages not reported on the delivery receipt. Please ensure accurate documentation and take pictures. Then email us at  APGCS@apgteam.com  within 48 hours with photos of damage. 

Concealed damage must be communicated to APGCS@apgteam.com within 48 hours of receipt.