Returns

Returns

APG Wholesale leads the industry with our generous 90-day return policy.

  • All packages returned without a return merchandise authorization (rma) will not be processed
  • Return requests must be made within 90 days from the time of delivery.
  • All returns must be returned to the location  provided in your RMA. If a return is sent to any other location your return will not be processed.
  • No returns will be accepted on opened, installed, or otherwise used products.
  • Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.
  • Customer is responsible for all return shipping costs.
  • Unless another return policy is indicated, products sold by APG Wholesale are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
  • An RMA number can be obtained by sending an email  APGCS@apgteam.com with your name, sales order numbers, and part number of the item(s) you’re returning.
  • All wheels need to be inspected prior to mounting a tire on them. Once a tire is mounted on a wheel the wheel is unable to be Returned. MFG’s warranty on wheels also state any defects must be discovered before tires are mounted on wheels.
  • See Examples of proper returns packaging
  • Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to APG Wholesale unless the original shipment was in error, or a product is defective and being replaced.


Return Instructions 

  • Carefully box the item(s) being returned 
  • The RMA Number MUST be clearly written on the shipping label 
  • Ship only items that are authorized 
  • Ship to the Return Address provided 
  • Return labels are available for an additional cost upon request 
  • Keep a copy of your tracking number for proof of delivery in case of the event that it is needed 
  • We highly recommend adding shipping insurance to your return shipment in case loss or damage occurs.  
  • Items that are returned damaged due to inadequate packing by the customer will be denied. 
  • APG Wholesale is not responsible for lost shipments. 
  • Shipments returned via Collect/COD to an APG warehouse will be denied and the customer will be responsible for all shipping costs.  

 Credits

  • Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. 
  • RMA’s expire 30 days after being issued. 
  • Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment. 
  • Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution. 
  • International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund. 

·         APG Wholesale does not refund shipping charges for returned items. 

NON-RETURNABLES 

APG Wholesale often sells items that are not eligible for return. These items include but are not limited to: 

  • Clearance items 
  • Discontinued items 
  • Scratch and dent items 
  • Apparel 
  • Tires and wheels that have been mounted 
  • Programmers and calibrators 
  • Custom items/orders 
  • Mastercraft items 
  • Special Orders 
  • Partial kits 
  • Electronic products are not returnable except unopened items within 90 days and items received in damaged or defective condition. 
  • Brokerage, tax and duties

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both APG Wholesale and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee. 

 

Shipping Errors 

  • Carefully inspect all shipments upon receipt to verify items received and quantities. You, your customer and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation. 
  • Contact Customer Service at (888) 497-3666 if there are any discrepancies. Please have your Sales Order Number ready. 
  • We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.  
  • Shipping errors must be reported within 5 business days of receipt of the package. 

If you receive the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to APG Wholesale within 5 business days from the time of delivery. 

Return of Defective Items/Warranty 

  • Defective- Items that do not function correctly or are flawed in a material way at the time of receipt are considered defective. 
  • Warranty- Items that stop working after installation can be considered for warranty. 
  • If a replacement order is processed, the customer will be charged initially for the replacement. If/when a manufacturer approves the warranty a credit will be issued.  

APG Wholesale does not offer any type of warranty coverage for defective products. However, most products available through our website are covered under a manufacturer's warranty. APG Wholesale shall not be liable for any incidental or consequential damage as a result of product defects. APG Wholesale does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees. 

We are here to assist you should you have a defective or warranty issue. Please email us at APGCS@apgteam.com.

Parts Damaged in Shipping

  • Credit for damaged packages is dependent on carrier claim results. 
  • Expedited shipping is at the customer’s expense for the replacement of damaged items. 
  • If a replacement order is processed, the customer will be charged initially for the replacement. If/when a carrier approves the claim a credit will be issued.